Mission
To deliver honest, skilled technical service—on time and at scale—whether it is a household appliance, an IoT device, or an institution-wide AMC. We aim to reduce downtime, extend product life, and earn trust on every visit.
About Penguin Service
Technical excellence, trusted for generations
Penguin Service is West Bengal’s trusted partner for multi-brand repairs, advanced electronics work, and infrastructure support—built on people, process, and purpose.
Our story
What began as a focused repair workshop grew into a full-service technical organisation serving homes, retailers, and institutions across the region. Penguin Service invested early in training, tooling, and traceable workflows—so every job, from a set-top box to a complex PCB, is handled with consistency.
Today, our footprint spans 10+ offices and 100+ service locations, backed by 600+ professionals and 20,000+ sq. ft. of lab and repair infrastructure.
Mission & vision
Clear statements that define how we work with customers and partners.
Vision
To be the most recognised technical services brand in PAN India for multi-brand repair, chip-level capability, and secure field operations—while continuing to invest in people and modern diagnostics.
What we stand for
Four pillars that guide how Penguin Service shows up for customers and partners.
Integrity
Clear estimates, no surprise charges, and transparent communication on parts and turnaround.
Craft
From L3/L4 PCB to eMMC programming—depth of skill where it matters most.
People
Continuous training so field and bench teams stay current with brands and safety.
Speed
Structured dispatch and spare readiness to get households and businesses remain unaffected.
30+
Years of experience
600+
Skilled professionals
100+
Service locations
20k+
Sq. ft. infrastructure
Our journey
Key phases in how Penguin Service grew from a focused workshop into a full technical Service organisation.
-
1
Foundation era
2009
Started with appliance and electronics repair, building a reputation for careful diagnosis and fair pricing.
-
2
Scale & specialisation
2010- 2016
Expanded teams, added IoT and gateway support, and invested in bench equipment for board-level work.
-
3
Today
Present
Full-stack offerings: Home and Kitchen appliances installations and repair, service maintenence, refurbishment of gadgets, home gateways and set top box with L3/L4 level repair, AMC services, networking, data recovery, software upgrades, CCTV installation and maintenence, cyber security services, multi- brand service providers
Partners
AD
Mr Ashim Dutta
Founder and Partner
MA
Md Arif
Founder and Partner
Other Key Persons
AD
Anindita Dutta
(Operations and Marketing)
PS
Pradip Sinha
(Procurement and Commercial)
KA
Khurshid Akhtar
(Finance)
Certificates & Recognition
Penguin Service is dedicated to customers by enhancing their experience of consistent quality service through our intense professional skills and quick responsiveness.
Work with Penguin Service
Whether you need a one-off repair or a long-term AMC, our team is ready to help.